Note:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Good Goods, fast delivery
I made a mistake buying it for my 6 y.o, thinking she would construct it herself. I thought there would be more assembled pieces, but everything is in the shape of stickers and disassembled surfaces. My child of 6 y. will not be able to do this. It doesn't mean that I find the product bad, not at all. It only means I will have to build it myself instead of the child :)
I LOVE IT !!! was first time I did DIY house well room and I absolutely love it ! This project was perfect for the first time . I got soooo into it that I finished all in one day ,well 9hours . I used super glue and white glue . Definitely recommend it!!!
He's arrived sooner than expected. It comes very well packed and is as it puts in the description. I recommend it!
The parcel came in one layer of puffy and the box a little wrinkled, but in general everything is fine, thank you very much!
Takes about 3/4 days to assembly, depends on your availability, very laborious but satisfying see the end result, is simply too beautiful!!
Courier delivered to the door came quickly 5 days I will collect a review
Product comes as per the description, including the cat! (which is funny to look at). There's a manual included, which is in English and has a lot of pictures. Customer Service is really good, thank you so much. Definitely would buy with them again! Shipping took over a month but that's because my country postal service so it doesn't affect this review
The house came in order, with all the details (including a terrible white cat xd) the purchase was satisfied, not counting the case with the wiring, 2 little batteries are not enough for the normal operation of the leds. Connected the crown to 9 colt and everything began to shine brightly. If you have nothing to do for 3 days and 3 nights then i advise you to buy this house. I repeat that i was satisfied with the purchase, because i did not collect, but my wife (angry laughter)
We'll see what this new activity gives.