We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Not disappointed, exactly matches the photo and letter really nice!!
Sweet same picture but take Customs time arrived
Beautiful!
Super product. For this cene good jakos. Included without battery. I am glad. Recommend. Wysylka dosc fast niecale 2 weeks.
looks like the description. packaging was ok. the package wasn't damaged so I'm satisfied. fast shipping 11 days. warm white light. Perfect.
Conform to the description, however, put the cache back once the batteries inserted (2 * AAA) otherwise they jump. Ordered the 3/01 delivered on 20/01.
Perfect, I bought my daughter's name, they're very cool. They go with 2 aaa batteries, decorate both on and off. We loved them. I recommend, shipping right and fast.
Very nice product, super fast delivery, order placed on 06/01 and received on 18/01
Lamp is a letter. Arrived for 21 days all 6 pieces in one order (another and 1 other order in it), all whole. The description corresponds. For each need 2 AAA batteries. It seems not very bright, maybe it's about my batteries.
Excellent lamps! Very nice to work :) the night lights are very cute, small, pretty, the light is warm yellow. 16 cm is quite a little, it should be taken into account that they are small. There is a fastener behind, but the switch is also behind and removed every time from the carnation to turn on-off-strange pleasure... Plastic does not smell, the edge is neat, without burrs, packed were falling and thin foam, but everything came whole, nothing broke and did not crack in the way.
Shines brightly, came quickly. When delivering a little damaged, but from the back, not very noticeable.
Cool letters). Bright and big. As the decor looks good
Thank you, very satisfied with the order! An excellent lamp, suitable for both decor and as a night lamp! Packed perfectly, in several layers of penofol. Delivery is fast. I recommend.
Small, as written in the description! 16 cm quality is excellent!
Super! In the nursery took) I like)
fast delivery but the lights were dim. could barely see them. changed 2 types of batteries
ideal
Packed in a doll, came safely and safely. Plastic is not thin. Powered by two aaa batteries. If desired, you can hang on the wall (there are places for fastening). The light is warm, pleasant. I recommend. I will order more.!!
Thank you very much for your work! Everything is very fast and high quality. I recommend. All letters work. Packed were good and arrived fast!
Item received, well packed. Before yaroslavl delivered in 12 days. I did not check in the work. I will add a review later. I recommend the goods. Thank you!
Everything is fine. Light bulbs burn well, warm shade.