We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
I didn't want to do the valuation until I started assembling the model. The quality is very good and the parts fit perfectly. It comes with tweezers for assembly but it doesn't bring glue. I am very happy with the product and recommend it. I'll buy this again.
Item as description. Perfect Although the arrival was expected within two months, about 10 day has been delivered. Very satisfied!
Looks awesome. Good delivery time.
I haven’t fully checked everything yet but it seems to fit description and came quite quickly.
Perfect! Arrived in no time. Thank you
Packaged exceptionally well, it arrived before expected date. Looking forward to completing this project. Your service is excellent, thank you
Maison reçue assez rapidement. Bien emballe. Plus qu'à la monter
Very fine Material and difficult to mount, it would be fixed with thicker material. Still very satisfied.
Quick delivery. Haven't started it yet as I'm making another dollhouse now. But so far so good
very well packed and very well priced!
Highly recommended purchase
It's a beauty. Very well packaged.
Excellent. Very good quality and shipping very fast
very fast delivery, 10 days with christmas holidays, good qualty, I have white farb inside. Thanks
The product arrived in excellent condition, well packed, all correctly placed in the box. The box arrived in condition and without damage. Excellent!!
Well packaged. Heavy so the material inside is for a gift so I could not open this one but the concept seems very interesting. I will surely recommend another Fast Delivery
Delivery in 5 days to the Netherlands. Very good. Not damaged. I recommend this product.
Fast shipment product great
I arrive very fast and all right