We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Came 6 days before the deadline. Initially there was no tracking, but turning to the store they solved the problem and sent the goods directly to the door. Kalimba herself pleased me very much. Beautiful, loud, Magic Sound
In Saratov there was a month (not very similar to accelerated delivery)
Kalimba class!!! Just incredible!!!! Im happy!!!! Unfortunately, it's been two months. It was a gift to Dr. And I wanted it since March, but because of the quarantine I was afraid to order. I was afraid that they would close the boundaries and she would not come or get lost at all. Two long months. Two. Every day I watched the mailbox, tracked my kalimba and here it is at last with me. The sound is beautiful. Just magic. Straight caressing ears. You will not interfere with the neighbors. Unfortunately, the track was tracked strangely. It was written that it is coming from the Russian Federation. The information was sometimes gone for a month. Well, now it's interesting. The parcel came not a mailbox :) but directly into the hands. Shipping is free. Brought the courier straight home. The parcel is whole and unharmed. The goods are exactly as in the description. In the box is a hammer, kalimba, stickers three pieces, a cover!!!!, a napkin to wipe the keys, fingers, instructions (in English). The cover is pleasant, suede, black. Kalimba itself is light.
Good kalimba for beginners, came with everything you need to start playing, a pouch, some stickers and two thumb protectors, even a small song sheet with training instructions. It came tuned according to guitar tuning app, no adjustments needed. It has a nice crisp sound.
Came in good condition, a cover, instructions for setting up and a hammer. But she came late. So 4 stars.
suena bien, lo esperado, tiene Buenos acabados
Все круто, доставка до двери, все нравится
God, how much I waited for her!!! Specially chose to complete everything! The components came all! This is: the hammer for tuning, two fingertip, good quality cleaning, the cover is simple velvet, the color stickers for visualization of keys and the foot stickers on the keys are duplicated, two booklets with full instructions and tablature. For a person who never played, it's just a find!!! Kalimba came almost perfectly tuned. Customize very easily, via online tuner. The most extreme tongues sound very deaf. Everything is super!
The goods are good. The description corresponds. Tuned out of the box. My daughter likes it.
Kalimba class. A bag for her only stupid at all, but it's not a problem, I ordered that kalimba, and she is really cool)